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Reliacore Extended Support

Ever felt that you need more assistance than a regular support desk can offer? Do you find it hard to get your internal IT to perform the system administration tasks required for a QMS system? Or just ask methodology questions that come sto your head? Reliacore has the solution.

QMS, PLM, CAD and similar solutions are systems not handled by many IT departments from a support and maintenance perspective, yet these applications remain business critical and has an impact on a lot of users if they stop working. The solution itself is not complex but requires special skills in maintenance, system support and the bespoke application.

For companies that are interested in a more advanced support than what is normally offered with the software maintenance we offer Extended Support.

Extended Support features include:

  • Patch Verification on your implementation
  • Support, Consulting and Educating your users and administrators on how to use, maintain and develop your WQS Application.
  • Verifying application functionality when WQS is upgraded.
  • Added support responsibility for methodology and training help
  • Customized User guides and how-to’s.
  • System monitoring with Back-ups, Exporting/Inporting databases, User group settings etc
  • Monthly reports will be generated for performed activities such as consulting services, trainings and workshops.

The package is fully customizable and has different levels depending on your need and can even include that we take over complete support responsibility.

Business value

  • Significantly reduced risk of system downtime
  • Regulary trained application users
  • Ensurance that the system health is optimized
  • Regular maintenance of the system
  • Systems are managed by application experts.